"At the heart of every product person, there's a desire to make someone's life easier or simpler. If we listen to the customer and give them what they need, they'll reciprocate with love and loyalty to your brand."Francis Brown, Product Development Manager at Alaska Airlines
I am a product leader who is passionate about making digital services better. I empower my teams to build great products users value, balancing business needs with user needs to ensure people of all abilities are at the centre of everything we build.